Last updated: November 29th, 2024

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This privacy policy applies to the website at https://theresagagnon.ca. Your privacy is of the utmost importance to Theresa Gagnon, the social worker and manager of this site. The purpose of this policy is to inform users of how personal data is collected, used, and protected.

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By using this website, you consent to the terms of this policy and the collection, use, and retention of your data as described below.

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Personal Data Collected

The following personal information is collected voluntarily through the contact form on the website:

• First and last name

• Email address

• Reason for consultation

• Message (if any)​

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This data is used primarily for the purpose of contacting users to validate their interest in psychosocial services, for statistical purposes, and for managing the website.

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Use of Data

• Contact and Service Validation: The data collected will be used to confirm your desire to begin psychosocial services.

• Statistics and Analytics: The website utilizes Google Analytics to collect and analyze data regarding website visits. This helps to understand user behavior, optimize the site, and improve service offerings.
  Data collected may include:

  • Number of visitors

  • Most visited pages

  • Technology used by visitors

  • Referring sites

  • User locations

  Data gathered through Google Analytics is stored on Google servers outside of Canada and may be processed according to the laws of the country where the data is stored. For more information, please review the Google Analytics Terms of Service. If you wish to opt out of Google Analytics, you can install the opt-out tool.

 

Data Storage and Security

This website is hosted on the Wix.com platform. Wix stores personal data on secure servers behind a firewall. Personal information collected via this website is not shared with third parties and is accessible only by the social worker.
The social worker retains personal information only as long as necessary to fulfill the purposes for which it was collected.

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Use of Cookies

Cookies are small text files stored on your device to enhance user experience. They allow the website to recognize your browser and store preferences (e.g., language choice, location, etc.).
Cookies help:

• Improve service and personalize your experience

• Track website usage

• Gather statistics

The cookies used do not collect personal data. You are not required to accept cookies to use the website, but refusing them may affect website performance. You can adjust your browser settings to block or delete cookies at any time.

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User Rights and Access to Information

Users have the right to access, modify, correct, or delete their personal data. To exercise these rights, users may contact the social worker directly at: theresa.gagnon@outlook.com

Communications sent via email will be responded to using the return email address, which will not be shared with any third party.

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Data Protection

The social worker is committed to protecting your personal data and ensures it is stored securely. Appropriate measures are taken to safeguard both electronic and paper records. However, due to inherent risks associated with internet transmission, the social worker cannot guarantee the complete security of data from unauthorized access.

In compliance with Law 25, which came into effect in September 2022, the social worker is dedicated to upholding your privacy rights and ensuring compliance with modern privacy standards.

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In the event of a privacy breach, the social worker will promptly notify affected individuals and, where applicable, inform the Commission d'accès à l'information. The social worker will also implement a Privacy Incident Management Plan. 

 

For more information on Law 25 and how it affects personal data protection, please visit the Commission d'accès à l'information du Québec website.​

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Privacy Officer

Theresa Gagnon is responsible for the management and protection of personal information. For any concerns or complaints regarding privacy, please contact: theresa.gagnon@outlook.com

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Policy Updates

This privacy policy may be updated periodically to reflect changes in data collection practices or legal requirements. We encourage you to review this policy regularly. Any amendments will be effective as soon as they are published on the website. Significant changes will be highlighted to ensure you are aware of updates.

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Acceptance

By using this site, you acknowledge that you have read and understood this privacy policy and agree to the collection, use, and storage of your personal data as described herein.